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What You Need to Know Before You Play

Using bajemat means you agree to the terms that govern your account, your wallet activity, and your data. Access to our lobby — including deposits via bKash, Nagad, and Rocket — depends on your local law and whether your region is eligible.

Account TermsWallet PolicyData HandlingEligible Regions Only
bajemat What You Need to Know Before You Play
POLICY CONTACT

Reach Us About Your Account or Terms

If a policy question is blocking your account — a held withdrawal, a name-match issue on your bKash wallet, or a data request — contact our support team directly. We aim to respond to policy-related queries with a concrete next step, not a form reply.

Team online

Live Chat

Open the chat icon from your account dashboard. Available for wallet verification queries and account access issues.

Email Support

Send your query to our support address from your registered email. Include your account ID for faster handling.

Account Help Centre

Check the help section inside your account for step-by-step guidance on withdrawal holds and name-verification steps.

DATA AND SECURITY

How We Handle Your Account Data

Your account data — including the wallet details you register for bKash, Nagad, or Rocket — is stored securely and used only to run your account, verify transactions, and meet our obligations under applicable law. We do not sell your data to third parties. Cookies on our site manage your session state and help us keep the lobby loading correctly on mobile; you can manage non-essential cookies through your browser settings. If you want to request a copy of your data, close your account, or ask us to correct a record, contact support from your registered email and we will handle it within a reasonable period.

Data Retention

We keep account and transaction records as long as your account is active and for a defined period after closure, as required by applicable regulation.

Cookie Policy

Session cookies keep you logged in and the lobby responsive. Non-essential tracking cookies can be declined through your browser without affecting core account access.

Account Security

Two-factor verification is available on your account. Enable it from settings — it adds an OTP step each time you log in from a new device.

Data Requests

To access, correct, or delete your personal data, email support from your registered address. We confirm receipt and aim to respond with a concrete outcome.

Common Questions About Our Terms

Below are the questions we hear most often about how our terms work in practice, covering eligibility, data, account access, and what to do when something is on hold.

Access depends on your local law and whether your region is currently eligible. Check your local regulations before registering. We cannot make that determination for you.

The most common reason is a name mismatch between your bKash wallet and your registered account. Contact support with your account ID and they will confirm exactly what needs to match.

We hold your registration details, wallet information for bKash, Nagad, or Rocket, and a record of your transactions. You can request a copy by emailing support from your registered address.

Email support from your registered address and request account closure. We will confirm the request, close the account, and advise on the data retention period that applies under regulation.

Account sharing is against our terms. If we detect it, your account may be suspended pending review. Your account is personal and credentials should not be shared with anyone.

We notify you via the contact method on your account when a material change is made. Check your registered email for any policy update notices from bajemat.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.